This website is operated by Sumwu Concept. Throughout the site, the terms “we”, “us” and “our” refer to Sumwu Concept. We offers this website, including all information, tools and services to users who agree to abide by the terms, conditions, policies, and notices stated here.

By visiting, signing up, or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service, including any additional terms and conditions or policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the site shall also be subject to the Terms of Service. Please note that we have the rights to change the contents of the T&C without any notice. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.  Any violation of rules and regulations of these terms & conditions, we will take immediate actions against the offender(s).

1.0 Online Stores Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2.0 Price

We take reasonable care to ensure that the prices of Products published on the Website are accurate, but errors may nevertheless sometimes occur in our pricing. If we have made an error in the Price of a Product you have ordered, we will contact you. You will have the option to reconfirm your Order at the correct price, or the Order will be cancelled.

Save to the extent that we have been fraudulent or grossly negligent, we are under no obligation to fulfil your Order and reserve the right to cancel your Order in the event that the Price listed on the Website is incorrect (even after your Order has been acknowledged or confirmed by us). Without limiting the generality of the foregoing, we will not be liable to you for any losses caused as a result of any Price inaccuracies caused by unauthorized access to Price data by a third party.

Prices for our Products (including under any promotional offers) may be amended by us from time to time at our sole discretion, but such changes will not affect any Orders which we have confirmed with an Order Confirmation. Offers and promotions are offered at our sole discretion, and may be subject to additional terms and conditions. It is your responsibility to check the terms of the relevant offer.

Prices for Products listed on the Website do not include delivery charges. Depending on the mode of delivery selected by you, delivery charges may also be payable on your Order and these will be added to the price of your Order prior to you submitting payment to us. For details of our delivery charges please refer to Shipping policy.

2.1 Discount policy

2.1.1 General Discount:

  • Customers can enjoy a 15% discount on most products sitewide when redeeming loyalty points.
  • The discount will be automatically computed at checkout based on the loyalty points/store credits available in your Account.
  • You have the discretion to use the discount offered to offset payment on your purchase through our website.

2.1.2 Special Product Discount:

  • Certain products, including power tools and specific selected brands, are excluded from the 15% discount offer.
  • Instead, customers can enjoy a fixed discount of RM3 off per unit on these specific products.
  • The fixed discount will be automatically computed at checkout for eligible products.
  • You have the discretion to use the discount offered to offset payment on your purchase through our website.

2.1.3 Exclusions:

  • Discounts cannot be combined with other promotional offers unless explicitly stated.
  • The discount policy is subject to change without prior notice.

2.1.4 Validity:

  • This discount policy is effective immediately and applies to all eligible products on our website.
  • The management reserves the right to amend or terminate this discount policy at any time without prior notice.

3.0 Product Or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

4.0 Payment

We accept payment for Products purchased on the Website via our payment gateway service provider using the following modes of payment: Visa, Mastercard, and e-wallets. Online payments are processed by our payment gateway service provider, iPay88 Payment Gateway (“iPay 88’”), which may appear as the billing party in your billing statements. For further information, please refer to iPay 88 Payment Gateway’s website at https://www.ipay88.com/. We only accept payment for Orders in Malaysian Ringgit (MYR).

We have the right to modify the methods of payment available to the Customers, at any time, being understood that available methods of payment are those indicated on the Website at the time the Orders are placed by the Customers.

If you choose to pay using a payment card with a foreign currency-denominated account, the payment will be taken in Malaysian Ringgit (MYR). Your payment card issuer will then convert the Malaysian Ringgit value, using their foreign exchange rates. You acknowledge and agree that you shall be fully responsible for all foreign exchange related risks if you choose to pay using a payment card with a foreign currency-denominated account, and we shall bear no liability to you or any third party in this regard.

All Orders require bank verification and authorization via our payment gateway service provider prior to processing. Only Orders with verified and authorized payment will be processed and shipped.

4.1 BNPL (Buy-Now-Pay-Later)

We are pleased to introduce our Buy-Now-Pay-Later (BNPL) option, providing customers with a flexible payment solution. This BNPL service is made possible through Atome, a reputable installment payment provider.

4.1.1 Atome as BNPL Provider:
Our BNPL service is powered by Atome, a leading installment payment service. Atome enables eligible customers to divide their total purchase amount into interest-free installments.

4.1.2 Eligibility Criteria:
Customers seeking the BNPL option must meet Atome’s eligibility criteria, including requirements such as a valid credit/debit card, meeting minimum age standards, and satisfying Atome’s credit assessment criteria.

4.1.3 Payment Schedule:
Customers opting for BNPL will receive a transparent payment schedule, outlining installment amounts and due dates. It is the customer’s responsibility to adhere to this schedule to avoid penalties or disruptions to the BNPL service.

4.1.4 Processing fee / Handling fee
Please note that a 6% processing fee will be applied for customers choosing the BNPL option. Processing BNPL transactions involves additional administrative work and resources, including verification of customer eligibility, processing of installment payments, and handling of associated paperwork. This fee is designed to ensure the sustainability of the services while providing customers with the flexibility they desire in their payment options, providing the convenience and flexibility provided by the BNPL service. We reserve the right to modify or adjust the fee amount at any time, with proper notice provided to customers.

4.1.5 Interest-Free Installments:
Our BNPL service allows customers to enjoy interest-free installments, making it a convenient and cost-effective way to manage their purchases.

4.1.6 Atome as Billing Party:
Be aware that Atome may appear as the billing party on statements for BNPL transactions.

4.1.7 Foreign Exchange Risks:
Customers opting for payment with a foreign currency-denominated account should be aware that the payment will be processed in Malaysian Ringgit (MYR). Any foreign exchange-related risks are the responsibility of the customer.

4.1.8 Order Processing:
All BNPL orders undergo verification and authorization by our payment gateway service provider. Only orders with successfully verified and authorized payments will be processed and shipped.

4.1.9 Modification of BNPL Methods:
We retain the right to modify available BNPL methods at any time. Changes will be reflected on the website at the time of order placement.

Customers selecting the BNPL option acknowledge and agree to comply with the terms outlined in this section, including the additional processing fee. For further details, refer to Atome’s terms and conditions available on Atome’s official website.

5.0 Accuracy Of Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

6.0 User Account

To place an Order, you may register with us by creating an Account. When creating an Account, all information you provide in connection with your Account must be true, accurate and complete in all respects, and you must keep your information up to date by informing us of any changes to your Account information via the relevant Account management sections of the Website. Your submission of personal information through the store is governed by our Privacy Policy. Review our Privacy Policy.

If you choose, or are provided with, a user identification code, password or any other log-in credentials as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right, without penalty or liability, to disable any log-in credentials, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use or in response to any threatened or perceived security risk.

Some pages on the Website are available only to Customers with registered Accounts. You are responsible for the confidentiality of your log-in credentials (whether chosen by you or provided by us) and Account information, and for all actions taken on the Website using your Account (whether taken by you or otherwise). Therefore, you should not disclose your log-in credentials or Account information to anyone else and you should choose a unique password that is not used on any other website or easily guessed by others. We reserves the right to suspend or cancel Accounts at any time, for any, or no, reason and without notice. If you suspect that your log-in credentials have been compromised, please notify us immediately.

7.0 Placement of Order

Please take the time to read and check your Order at each stage of the ordering process. The information you provide in connection with your Order must be true, accurate and complete in all respects. The content of the order must be complete. If we found that the information are provided wrongly which causing the product(s)/good(s) had been delivered but not sign, the responsibility for the cost of the repeated will be borne by customer.

Before you place your Order, you will have the opportunity of identifying whether you have made any input errors. You may correct those input errors before placing your Order. It is your responsibility to ensure that your Order is correct before submitting it to us. Please ensure that you enter a complete and accurate delivery address. We will not be responsible or liable for items which go missing or are delayed due to inaccurate or incomplete delivery address information provided by you when submitting your Order. By clicking the “Place Order” button, you confirm that the Order information (including delivery details and payment details) provided by you is correct, and that when your Order is accepted and processed by us, payment will be made in full.

When you place an Order, you are offering to purchase Products from us at the prices indicated on the Website, subject to our confirmation and acceptance of your order. All Orders for Products from the Website must be placed using the shopping cart facility provided on the Website. Once you have submitted your order, you will no longer be able to cancel or modify any aspect of your Order.

Please note that Acceptance by us of any payment made by you in connection with any order does not constitute our acceptance of your order and a legally binding sale and purchase agreement is not formed until you receive an order confirmation from us. We will not be obliged to supply or deliver any products to you until your order has been confirmed by us. 

The foregoing notwithstanding, we reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you, as determined by us in its sole discretion, in which case you will only be charged for quantities of products actually shipped.

If we are unable to supply you with a product, for example, because that product is no longer available, or because of an error in the price on our website, or we are unable to obtain authorization for your payment, we will inform you of this via e-mail, and we will not process your order. If you have already paid for the relevant product(s), we will reimburse you with store credit or refund back to you via bank transfer within 14 working days.

Without prejudice to any other provision in these Terms of Use, we reserve the right to cancel any Orders under the following circumstances:

(a) Orders which breach these Terms of Use;

(b) Orders made by a Customer with whom Sumwu Concept has an existing dispute; or

(c) Total or partial non-payment of a previous Order by the Customer.

8.0 Optional Tools

We may grant you access to third-party tools that we neither monitor nor control nor have input on. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind, and without any endorsement. We are not liable for any damages arising from or related to your use of optional third-party tools.

If you choose to use any optional tools provided through the site, you do so entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider(s).

In the future, we may also introduce new services and/or features through the website, including new tools and resources. Such new features and/or services will also be subject to these Terms of Service.

9.0 Third Party Links

Some of the content, products, and services available on our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not responsible for any harm or damages arising from the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Before engaging in any transaction, please carefully review the third-party’s policies and practices to ensure that you understand them.

If you have any complaints, claims, concerns, or questions regarding third-party products, you should contact the third-party directly.

10.0 User Comments, Feedback & Submissions

If we ask you to provide certain specific submissions, such as contest entries, or if you choose to send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), whether online, by email, by postal mail, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise utilize any comments you send to us, without restriction and at any time. We have no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to monitor, edit or or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not infringe upon any third party’s rights, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. Additionally, your comments will not contain abusive or obscene material, or any computer virus or other malware that could harm the operation of the Service or any related website. You may not use a false email address, impersonate someone else, or mislead us or any third parties regarding the origin of any comments. You are solely responsible for the accuracy and content of any comments you make. We assume no responsibility and accept no liability for any comments posted by you or any third party.

11.0 Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

12.0 Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: 

(a) for any unlawful purpose; 

(b) to solicit others to perform or participate in any unlawful acts; 

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; 

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 

(f) to submit false or misleading information; 

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; 

(h) to collect or track the personal information of others; 

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape; 

(j) for any obscene or immoral purpose; or 

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

13.0  Disclaimer Of Warranties; Limitation Of Liability

By accessing our website, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by this website or by any Third Party Content or Third Party Website. To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with this website are hereby excluded. By accessing our website, you agree to indemnify Sumwu Concept for any loss, damage, costs or expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to this website.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sumwu Concept, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14.0 Indemnification

You agree to indemnify, defend and hold harmless Sumwu Concept and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

15.0 Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

16.0 Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

17.0 Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

18.0 Governing Law

These Terms and Conditions and a Contract (and all non-Contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Malaysian Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Malaysian Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

19.0 Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20.0 Contact Information

Questions about the Terms of Service should be sent to sumwucs@gmail.com

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