Sumwu Concept Sdn Bhd
Sumwu Concept Sdn Bhd is a Malaysian company that has been in operation since 1996. It was originally established as Sumwu Realty & Development Sdn Bhd, an investment holding company. In 2022, the company shifted its focus and changed its business nature to become a retail company.
Sumwu Concept is dedicated to providing its customers with high-quality industrial hardware products such as hand tools, power tools, cutting tools, and home base DIY tools, among others. The company prides itself on offering a diverse range of products that cater to the needs of both professional and DIY enthusiasts.
To be the leading retailer of industrial hardware, DIY power tools and hand tools in Malaysia.
With a forward-looking vision, we aim to establish ourselves as the foremost destination for industrial hardware, DIY hand tools, and power tools in Malaysia. Committed to delivering excellence, we aspire to be the preferred choice for professionals and enthusiasts. Our focus is on providing top-notch products and a seamless shopping experience. Join us as we redefine industry standards and empower every customer with the quality tools they needed for success. At Sumwu, your satisfactory is our paramount priority.
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- To expand our retail business by opening 10 outlets in the Southern region of Peninsular Malaysia by 2030.
- Committed to provide customers with the best value for their money without compromising on quality and services.
- Offer our employees a comfortable and rewarding work environment.
We believe that core values are the cornerstone of a company’s identity and play a crucial role in shaping our culture, guiding decisions, and fostering a positive and productive work environment.
Service: We prioritize delivering exceptional service to our customers at all times. We aim to provide a seamless and enjoyable experience for every customer who interacts with our brand, whether online or in-person.
Understanding: We believe that truly understanding our customers’ needs is crucial to delivering the best possible products and services. We take the time to listen to their feedback, understand their pain points, and tailor our offerings to meet their specific requirements. By putting ourselves in our customers’ shoes, we can better serve them and build lasting relationships based on trust and mutual respect.
Meritocracy: We operate on the principle of meritocracy, which means that everyone has an equal opportunity to succeed and advance based on their skills, knowledge, and performance. We believe in rewarding hard work, creativity, and initiative, and providing our employees with the tools and resources they need to grow and thrive in their careers.
Welfare: We are committed to the well-being of our employees, customers, and the communities in which we operate. We strive to create a safe, supportive, and inclusive work environment where everyone feels valued and respected. We also prioritize giving back to our communities through charitable initiatives and social responsibility programs.
Unity: We believe that teamwork and collaboration are essential to achieving our goals and delivering exceptional service. We foster a culture of unity and cooperation, where everyone is encouraged to work together and support one another. By embracing diversity and inclusivity, we can leverage our collective strengths and achieve success as a team.